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TÀI LIỆU THƯ VIỆN SỐ
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The objectives of this study: to prove that the adapted SERVQUAL model can be applied to measure the service quality, compare guests‟ expectation and perceptions on service quality of business hotels and indicate the priority service quality dimension based on the business hotels guest‟s expectations and perceptions. The study‟s output can be used by the hotel managers as a guideline to improve service quality of the hotel.
10 p dnulib 30/09/2019 331 1
Từ khóa: Measuring service quality in the hotel industry, Measuring service quality, The adapted servqual, Chiayi and Tainan cities, Service quality of the hotel
Advancement of financial service industries in the technological age
Technologies have evolved with time. Technologies had deep impact on human life since Palaeolithic period. Financial Service Institutions such as Banks and Insurance houses been transformed drastically with the advent of Information Communication Technologies (ICTs). Internet being one of the vital components of modern ICT has permitted formation of extensive, lowcost and convenient financial network.
9 p dnulib 22/07/2019 317 1
Từ khóa: International Journal of computer science & communication networks, Advancement of financial service industries in the technological age, Financial service industries in the technological age, The technological age, Information Communication Technologies, Human life since Palaeolithic period
Services Industries and the Knowledge-Based Economy
Services industries account for almost three-quarters of both gross domestic product and employment in Canada, a trend that Canada shares with other G-7 countries. Furthermore, the services sector has been responsible for most of Canada’s employment creation and much of its productivity growth over the past decade and the sector’s importance to the Canadian economy continues to increase. Thirty renowned experts contribute to this volume,...
634 p dnulib 06/11/2012 358 2
Từ khóa: công nghiệp, Services Industries, Knowledge-Based Economy, services business-sector services industries, financial services, kinh kế dịch vụ, kinh tế Canada
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